As social change organizations endure curveballs that up-end their work, many don’t pay enough attention to “process knowledge”: conserving organizational knowledge of how results actually get achieved. “Process knowledge” is understanding beyond the instruction manual. It is the combination of the written text and the “sub-text” of environmental factors, past experiences, and knowing-who-to-call-at-8pm to get …
Continue reading “Build Process Knowledge for Organizational Resilience”
For many social change organizations, summer is a time to take stock and plan for projects to start in the fall. If a consultant project is on your menu, I have some pointers to make the launch as smooth as possible. They are: 1) Identify who will be informed by the consultant project and what …
Continue reading “Six Tips for Launching a Successful Project with Your Consultant”
I bet you have a friend who owns an Apple watch, or a Garmin. Who keeps track of how many steps he’s taken before breakfast. Or how many vertical [feet? meters?] she’s skied in her morning on the slopes. Like me, did you think . . . what’s up with that? Is it making him …
